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FAQ
“Before you book with us, please ensure that you have read and understand your key rights when booking a package holiday”
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Foreign Travel AdviceGet advice and warnings about travel abroad, including entry requirements, safety and security, health risks and legal differences. https://www.gov.uk/foreign-travel-advice
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What Travel Insurance options do you offer?Travel Insurance is important. It provides protection and coverage for unexpected events that can happen on holiday. Travel Insurance can cover a range of scenarios, such as: Medical Emergencies and Repatriation Lost or stolen baggage Trip Cancellations or Interruptions Natural Disasters You must purchase insurance cover that is appropriate for your travel plans. Travelling without the right cover can be very expensive if things do go wrong while you are abroad. a. What Travel Insurance options do you offer? Travel by Les Luxes works with all major insurance providers, to provide excellent insurance policies and rates for our customers. These policies cover trip cancellation, baggage insurance, travel delays, reimbursements of miles or reward points, and trip interruption or emergency evacuation. The policies vary by location, so be sure to ask your Advisor about the specifics of your trip.
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Do I need a visa? Do I need to check my passport before I travel?British citizens holding a 10-year UK passport (5 years for children), issued in the UK, should note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country (typically 6 months). Please note some countries require 2-3 blank pages at the end of your passport. Non-British citizen passport holders, British citizens holding a UK Passport issued abroad or holders of British Subject Passports should contact the appropriate consulate or embassy for advice. Passport and visa regulations can change – please check with your Travel Consultant or the relevant embassy well in advance of travel. All passengers must ensure they have valid, acceptable passports, any required visa, any other documentation for both the final destination and any stop-off points en-route. Ensure Advance Passenger Information is submitted in advance of travel for all destinations. Failure to hold correct documentation or submitting incorrect details with Advance Passenger Information or visa applications may result in refusal of carriage or entry to a country. Neither we nor the airline will accept liability if this happens. How to contact the Passport Office: General passport enquiries should be directed to the Passport Office. Visit: www.direct.gov.uk/passports or telephone: 0300 222 0000.
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What is the difference between eTA and visa?eTAs are legally not a kind of Visa and are generally limited to travellers hailing from countries that have entered into a Visa Waiver Program with the destination country, while eVisas are typically available to a broader spectrum of countries and territories.
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How do I know my purchase is secure?We are independent travel advisors for InteleTravel trading as Travel by Les Luxes. We protect you by never accepting cash or travel payments to PayPal or other personal accounts. Your payments always go directly to the travel supplier (hotel, cruise line, airline, etc.) or Travel by Les Luxes.
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What payment methods do you accept?Deposit payment is by debit or credit card when you book. We accept Barclaycard, Visa, Access, Mastercard and PayPal.
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My children are still on my 10-year passport – is it still ok for them to travel?All children, including newborn babies, must now have their own individual passport. The child’s passport will initially be valid for 5 years but can be renewed for a further 5 years at the end of this period. However, children included on a valid passport can still continue to travel abroad with the passport holder until the child reaches their 16th birthday. After which, they will be required to obtain a passport in their own name, and they must be removed from your passport.
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What age restrictions apply to children and infants travelling?Children are 2–11 years old; infants are under 2.
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What if I wish to cancel my holiday?All cancellations must be made in writing. We are unable to accept verbal cancellations. No one likes a significant change of plans, but they're common in travel. That's why we strongly recommend purchasing travel insurance for every book you trip. Policies cover cancellations and will even reimburse mules or reward points if you booked with them. Be sure to ask your Travel by Les Luxes Advisor about insurance, so they can suggest the right coverage for you.
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Cancellation Policy for any Travel by Les LuxesPlease refer to the website https://www.travelbylesluxes.com/legal for the full details. All queries regarding any Travel by Les Luxes must be sent via email to concierge@lesluxes.com Where an event is regrettably cancelled or re-scheduled, we will use our reasonable endeavours to notify you and make any necessary changes required.
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Refund/CancellationPlease refer to the Terms and Conditions page on our website https://www.travelbylesluxes.com/legal for the full details.
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Consumer ProtectionPlease refer to the website https://www.travelbylesluxes.com/legal for the full details.
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DisabilityWe will always clearly state what accessibility will be available for any package or experience booked with us.
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Group BookingsPlease refer to the website https://www.travelbylesluxes.com/group_bookings for the full details.
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Contacting Travel by Les LuxesIf you have a privacy concern regarding Travel by Les Luxes, or this policy, and if you cannot satisfactorily resolve it through the use of this web site, you should contact us using the contact form. In the event that we are still unable to resolve your concerns Travel by Les Luxes is committed to cooperating to achieve a proper resolution of your privacy concerns. If you object to any sharing of your personal information that may be permitted under this policy, you may do so by writing to us at the below address. We will take reasonable steps to accommodate your requests as they relate to our advertising practices. Website: www. travelbylesluxes.com Email Address: concierge@lesluxes.com Telephone Number: +44(0)20 8050 6758
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